Privacy policy

This policy covers how BEST AFRICA INTERNATIONAL LOGISTICS (SHENZHEN) CO., LTD ("we") handles personal information through this website and while providing international freight forwarding services.

If you send an inquiry through this website, call the numbers we publish, or contact us on WhatsApp or by email, you confirm that you have read and understood this policy.

We only collect what we need to answer your inquiry and carry out the shipment. We do not collect personal information unrelated to the business.

We do not use your personal information for unrelated purposes. We do not sell it, and we do not give it to unrelated third parties for marketing.

International logistics always involves several parties. To complete your shipment, we may share the minimum information needed with:

Because of the nature of the service, information about you and the consignee has to be sent to clearing agents, delivery companies and regulators in the destination country. We limit this to the minimum needed for clearance and delivery.

Before sending personal information abroad, we meet the requirements of applicable law and require the recipient to handle it to a standard no lower than this policy.

Inquiry information is kept for a reasonable period after our conversation ends, for follow-up and in case of disputes.

For completed shipments, documents and records are kept for the periods required by accounting, tax and customs rules. After that, we delete or anonymise them.

We use reasonable technical and organisational measures to protect your information, including access controls, encrypted transmission and confidentiality obligations for staff who handle customer information.

No internet transmission is completely secure. If a data breach happens, we will inform the people affected and report to regulators as the law requires.

For the personal information we hold about you, you have the right to:

To exercise these rights, contact us using the details below. We will act on your request as the law requires once we have verified your identity.

Our services are for businesses and commercial customers, not for minors. We do not knowingly collect information about minors. If you find that we have done so by mistake, contact us and we will delete it.

We may update this policy when our business or the law changes. Updates are published on this page with a new date at the top. For major changes we will also let you know by other reasonable means.